Support
Mindful Themes provides email support for every Theme Store license we sell. Use the public contact form so we can track your request and attach files.
Contact form
Section titled “Contact form”Open the support contact form and include:
- Your name and email
- Your Shopify store URL (admin or live storefront)
- A clear description of the problem
- An optional screenshot or file (PNG, JPG, PDF, or ZIP)
Email alone works in a pinch, but the form is the fastest path for Theme Store buyers because it captures the fields Shopify expects for merchant support.
Response time (SLA)
Section titled “Response time (SLA)”We reply within 24 hours.
If you do not see a reply, check your spam folder or write to support@mindfulthemes.com.
Before you write
Section titled “Before you write”- Confirm you are on a supported Shopify plan (What you need).
- Check the Roost guide that matches your task (install, subscriptions, metafields, and so on).
- Note your theme version from Online Store → Themes → Roost → … → Edit code (see
config/settings_schema.jsontheme_version).
What we cover
Section titled “What we cover”- Installing and updating Roost
- Theme editor settings and sections
- Built-in subscription, metafield, and metaobject workflows documented in this site
- Bug reports for theme code we ship
We do not configure third-party apps, custom Liquid hired outside Mindful Themes, or Shopify billing and payments. For those, use Shopify Support or your developer.