Common problems
Resolve common setup questions here before contacting support. Include your store URL and a screenshot when you write in.
No Subscribe button
Section titled “No Subscribe button”The coffee doesn’t have a subscription plan yet.
Fix: In your subscriptions app, attach a plan to that product. Refresh the page. See Subscriptions.
No taste notes or roast info
Section titled “No taste notes or roast info”Those fields are empty on the product.
Fix: Add them under Coffee details.
No filters on a collection
Section titled “No filters on a collection”Filters aren’t turned on in Shopify.
Fix: Open the Search & Discovery app and enable brew method and roast level filters.
Cart doesn’t open
Section titled “Cart doesn’t open”Another app’s script may be fighting the theme.
Fix: Preview the theme alone (no extra apps). Try another browser. Contact support if it still fails.
Preview looks wrong
Section titled “Preview looks wrong”Clear your cache, try a private window, and preview from Online Store → Themes again.
Can’t edit code during a Theme Store trial
Section titled “Can’t edit code during a Theme Store trial”That’s normal. Full code access comes after you buy the theme.
Too many themes
Section titled “Too many themes”Delete an old unused draft. Shopify limits how many themes a store can keep.
Still stuck?
Section titled “Still stuck?”Use the contact form with your store link and a screenshot. We reply within 2 business days. See Support SLA.